Welcome to Cardongy.
We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process orders, estimated delivery times, shipping charges, and customer responsibilities.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Fridays or public holidays.
- During special releases, promotional events, or peak seasons, processing times may be extended.
Domestic & International Shipping
Cardongy ships within Egypt and to most countries worldwide.
The shipping carrier used depends on the destination to ensure the best available delivery service.
Estimated Delivery Time
Estimated delivery times are:
- Within Egypt: 2–7 business days.
- Middle East: 5–10 business days.
- International: 7–21 business days.
Delivery times are estimates only and may vary due to customs clearance or carrier delays.
Shipping Fees
Shipping costs are calculated automatically during checkout based on:
- Destination country
- Package size and weight
- Selected shipping service
The final shipping cost will be displayed before payment.
Order Tracking
Once your order has been shipped, you will receive a tracking number (when available) so you can monitor your shipment’s progress.
Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Cardongy is not responsible for customs fees or import taxes.
Shipping Address
Customers are responsible for providing accurate shipping information.
Cardongy is not responsible for delays or failed deliveries caused by incorrect shipping addresses or contact information.
Undeliverable Shipments
If a shipment cannot be delivered because of:
- An incorrect address
- Failure to receive the package
- Refusal to accept delivery
the package may be returned to Cardongy, and the customer may be responsible for any additional shipping charges required to resend the order.
Shipping Delays
Delivery may occasionally be delayed due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Customs inspections
- Natural disasters or other unforeseen events
If this occurs, we will do our best to keep you informed and assist in tracking your shipment.
Contact Us
If you have any questions regarding shipping, please contact us:
📧 Email
support@cardongy.com
📞 United States
+1 409 995 3600
📞 Egypt
+20 109 009 9144
📞 United Arab Emirates
+971 58 184 3406
📍 Address
3 M Academy, First Settlement, Cairo, Egypt