CARDONGY HELP CENTER

Frequently Asked Questions

Find answers about orders, shipping, payments, auctions, tracking, products, and your Cardongy account.

🛍️ Orders & Products

How do I place an order?

Browse the store, choose the products you want, add them to your cart, and proceed to checkout. Enter your shipping information, select your preferred shipping and payment method, then confirm your order. Where can I find my orders?

Log in to your Cardongy account and open My Account → Orders. You can view your order history, order status, payment information, and tracking details from there. How can I find products from a specific brand?

Visit the Brands section and choose the brand you want, such as Panini or another available brand. Each brand page displays the products currently assigned to that brand. Can I browse products by tournament or competition?

Yes. Use the Tournaments section to browse products related to a specific tournament, league, or competition.

💳 Payments

What payment methods are available?

Available payment methods are shown during checkout and may depend on your country, currency, and order.

Cardongy may offer methods such as PayPal, InstaPay, and other payment options enabled for your location. How does InstaPay payment work?

If InstaPay is available for your order, select it during checkout. After creating the order, you will be taken to a dedicated InstaPay payment page.

The page displays the amount due, the InstaPay payment link, and a QR code. You can open the payment link on your device or scan the QR code using a compatible device. Do I need to upload proof after paying with InstaPay?

Yes. After completing your InstaPay transfer, return to the Cardongy payment page and upload your payment proof.

You can upload up to 5 proof images. After reviewing the uploaded files, press the final submission button to send your payment proof for review. What happens after I submit my InstaPay payment proof?

Your order will be marked as being reviewed and you will receive an email confirming that your payment proof was submitted successfully.

Once the Cardongy team verifies the payment, your order status will be updated and the order will move to preparation for shipping.

🚚 Shipping & Tracking

How are shipping costs calculated?

Shipping costs are calculated according to the destination and the shipping rules available for your location. The available shipping option and cost are displayed during checkout before you complete your order. Do you offer free shipping?

Yes. Free shipping is available for qualifying orders with a product subtotal of USD $2,800 or more.

When another currency is selected, the store converts the free shipping threshold to the active currency. How can I track my order?

Tracking is available inside your customer account. Go to My Account → Orders → View Order.

When your tracking number is added by our team, it will appear in your order details along with the shipment progress. Will I receive an email when my order ships?

Yes. When tracking information is added to your order, Cardongy sends an automatic email containing the available shipment and tracking details. What do the order tracking stages mean?

The tracking progress may include:

• Order received – your order was created.
• Preparing – your order is being prepared.
• Shipped – shipment/tracking information has been added.
• Delivered / Completed – the order has been completed.

🔨 Auctions

Does Cardongy have auctions?

Yes. Cardongy includes a dedicated auction system where eligible collectibles may be offered for bidding. Where can I see active auctions?

Open the Auctions section from the main navigation. Active auctions are given priority, while closed auctions may also be displayed when available. What happens if I win an auction?

The winner receives an automatic notification. Auction-related order and payment instructions can also be accessed from the customer account.

👤 My Account

Do I need an account to view my orders?

Your Cardongy account gives you access to your orders, addresses, account details, auction wins, and available tracking information. Can I change my shipping or billing details?

You can manage saved address and account information from My Account. For an order that has already been placed, contact Cardongy as soon as possible if an address correction is required.

💱 Currency

Can I change the store currency?

Yes. Use the currency selector available on the website to switch between the currencies currently enabled by Cardongy. Why can prices change when I switch currencies?

Product prices and applicable thresholds may be converted using the exchange-rate system used by the store. Small differences may occur because of currency conversion and payment-provider calculations.

↩️ Returns & Support

How do returns work?

Return eligibility depends on the item and the circumstances of the order. Please review the Return Policy available on Cardongy before requesting a return. How can I contact Cardongy?

You can use the Contact Us page or the contact information displayed in the website footer. Include your order number when contacting us about an existing order.